Data We Collect and Why We Use It
When you open an account, we collect your name, contact details and any identity documents needed to verify your wallet — whether that is bKash, Nagad or Rocket. Payment transaction records are stored to process deposits and withdrawals and to resolve any disputes that arise. We
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log device type, IP address and session activity to protect your account from unauthorised access; this is standard security practice, not marketing profiling. If you contact our support team, we keep that correspondence to follow up and improve our service. We do not sell your personal
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data to third parties. Data shared with payment processors — including the mobile wallet providers you use — is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type: account records are kept for as long as your account
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remains active and for a period after closure as required by applicable rules. You have the right to request a copy of what we hold, ask for corrections or request deletion where permitted. Any request to exercise these rights should be sent through our support channel.
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Availability of this service depends on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.